Refund policy

We have a 30-day return policy, which means you have 30 days after receiving the item to request a return.

The item must be in the same condition as when you received it—unused, with the tags attached, and in its original packaging—for the return to be accepted. You’ll also need the receipt or proof of purchase.

To initiate a return, please contact us at benjarf2012@gmail.com. We will evaluate each case individually: depending on the product and the situation, we may offer you a refund, a replacement, or specific return instructions.

If the return is accepted, we’ll send you a return shipping label along with instructions on how and where to send the package. Returned items will not be accepted unless a return has been requested in advance.

For any questions about returns, please contact us at benjarf2012@gmail.com.

 

 

Damage and Issues
Please inspect your order as soon as you receive it and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can assess the problem and resolve it.

 

Exceptions / Non-Returnable Items
Certain types of items cannot be returned, such as perishable goods (like food, flowers, or plants), made-to-order products (such as special orders or personalized items), and personal care items. (such as beauty products). We also do not accept returns of hazardous materials, flammable liquids, or gases. If you have any questions or concerns about a specific item, please contact us.

Unfortunately, we cannot accept returns of sale items or gift cards.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have and, once the return is accepted, place a separate order for the new item.

 

European Union 14-Day Cooling-Off Period Notwithstanding the above, if the merchandise is shipped within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without needing to provide a justification. As in the previous case, the item must be in the same condition as when you received it—unused, with the tags attached, and in its original packaging. You’ll also need to have the receipt or proof of purchase.

 

 

Refunds
We’ll notify you once we’ve received and inspected your return and let you know whether the refund has been approved or not. If approved, you’ll be automatically refunded to your original payment method within 10 business days. Please note that it may take some time for your bank or credit card issuer to process and credit the refund.
If more than 15 business days have passed since we approved your return, please contact us at benjarf2012@gmail.com.